Policy and Forms
- CLIENT HANDOOK
- CLIENT SATISFACTION SURVEY
- GRIEVANCE POLICY AND RELATED FORM
SunServe is committed to addressing client concerns with transparency and care. If you have a grievance, please fill out the SunServe Client Grievance Form to ensure your concerns are reviewed by our VP of Operations, Gary Hensley. You can choose to submit the form anonymously; however, please note that anonymity may limit our ability to provide updates or discuss resolutions due to privacy and confidentiality policies. The form collects key information about your grievance, including details of the incident, desired resolution, and optional supporting documentation. Upon submission, the VP of Operations will respond within 7 business days to discuss or resolve your concerns.